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Refund and Cancellation Policy


Refund and Cancellation Policy

Last updated: March 2020

Gatepass.net.in is committed to customer satisfaction.

This Refund and Cancellation Policy applies to Gatepass.net.in.  To obtain a refund, the following terms stated in our Refund and Cancellation Policy must be met. We reserve the right to change the Refund and Cancellation Policy conditions any time without prior notice. If you purchase our products, after your payment has cleared you will receive the product immediately. Once this product is delivered to you online, no refunds can be made.

All the products and solutions offered by Gatepass.net.in and its owners QHSE Risk Consultants LLP and its business units are totally non-tangible irrevocable, so the possibility of the refunds or cancellation, once the order is completed and delivered, is not possible. It is recommended to you to understand the functionality and features of our product before placing an order to avoid the circumstances of refund.

In rare cases, we ACCEPT refund request for the following reasons ONLY

Major defects

Errors can occur due to dependence on social media APIs and site HTML which change from time to time. We thoroughly check the products before delivering it to make sure the product works efficiently, however some small errors may occur. If such issues occur, errors must be reported for the approval of our Technical Support Team.We will resolve the defect or error within 3 days.

If any major fault or problem is found, (reported within 3 days from the date of the first complaint or any other mode of notification given by the customers), a complete refund shall be granted.

If the customer wants, the same product can be replaced by another product or around equal value may be provided.

Please note that our professionals can request details of your work stations, IP’s used and servers for identifying and fixing the potential issues within the delivered product. Failure to give such access on request in a timely manner might lead to a late resolution of the problem. If you refuse to give details then this will result in the failure to meet the requirements for a refund.

Non-Delivery of the product

There might be some mailing issues with your e-mail provider or own mail server because of which you might not take delivery of a confirmed delivery e-mail from us.


In such a case, we request you for assistance as early as possible.

Within 7 days from the initial order placing date, the claim for non-delivery of the product must be submitted to our customer care. Else, the product will be taken into consideration as received and downloaded.

Product not-as-described

Within 7 days from the initial order placing date, the claim for such problems need to be reported to our customer care within 7 days from your exact date of the purchase. Non delivery of the product in your account must be submitted to our customer care department. Else, the product will be taken into consideration as received and downloaded.

Complaints that are based only on the client’s false expectations or wishes will not be entertained.

We are not responsible for delayed, lost, or misdirected email, delays for downloading, or any other communication system delays.

Our Technical Support Team is always available for assisting you 24X7 and deliver highly professional services and support in a well-timed manner.

Refund and Cancellation Policy

No Refunds or cancellations. Gatepass.net.in is not obligated to provide you a refund at any time. If you choose to cancel your account or membership during your subscription term you will not be refunded in whole or in part. If you choose to downgrade your subscription level / plan during your subscription term, you will not receive a cash refund at any time.


If approved by us your refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Acceptance of this Refund and Cancellation Policy

It is your responsibility to familiarize yourself with our Refund and Cancellation Policy.

By ordering our products, you show that you have properly read this Refund and Cancellation Policy and you fully agree and accept the terms stated in this Refund and Cancellation Policy.

If you don’t fully accept or agree with the terms and conditions stated in this Refund and Cancellation Policy, we ask that you do not place an order with us.

If you have any queries regarding our Refund and Cancellation Policy, please contact us.

Contact Us

Email Support: info@Gatepass.net.in. / customercare@gatepass.net.in






YOU CAN ALSO WRITE TO US AT sales@gatepass.net.in